IT Support for Property Management & Real Estate
We understand the technology tools that property management companies rely on every day. Let us manage your IT, so you can manage your business.
Products and Services:
As your business grows, so does your IT infrastructure, from your computers, networks, and servers. Let the experts focus on the IT, and you can focus on your students.
From Advanced Phishing & Spam protection to Microsoft 365/Google Workspace Multi-Factor Authentication, Network security, and Web Protection via DNS filtering.
Receive a comprehensive monitoring and remediation services for networks and servers, from triage, escalation, and remediation of genuine alerts.
From cost effective cloud backups, advanced disaster recovery solutions to Microsoft 365/Google Workspace solutions.
We provide AWS & Microsoft Azure certified services that help you drive value through public cloud enablement.
Benefits:
- Access to engineers with broad technical experience;
- Cloud, On-Premise or Hybrid;
- Onsite emergency coverage for all your offices anywhere in the United States;
- A Security first approach to your business;
- Full end-to-end IT solutions, from helpdesk to access to Technology Advisors and hardware procurement.
Technology Partners
Partnering With 20+ World-Class Industry Brands
Frequently Asked Questions
Can you support hybrid or remote work environments?
Yes, StratusPointIT’s customers have a wide range of environments, from fully remote, onsite, and hybrid.
Do you offer 24/7 monitoring?
StratusPointIT provides 24x7x365 monitoring via a Network Operations center (NOC) and a Security Operations Center (SOC). The NOC monitors network and server availability and health, while the SOC monitors security threats across endpoints and networks.
How do you protect our systems from cyber threats?
Though there is no one perfect solution for cyber threats, there is a layered approach StratusPointIT takes to security. Our security services focus on endpoint, user and network security, spanning from advanced endpoint protection through Managed Detection & Response, Security Awareness Training, Phishing & Spam Protection, Multi-factor authentication, Internal and External Network Penetration Testing, Mobile Device Management, Patching, DNS Filtering, and Managed SIEM.
Do you assign a dedicated account manager or technician?
StratusPointIT provides dedicated Technology Advisors to each customer to provide them guidance on their technology roadmap, budgeting, infrastructure, and security assessments. Combined with our technicians and engineers across tier 1, tier 2, and tier 3 levels, our engagement model provides the depth and expertise your business needs.
What does your onboarding process look like?
StratusPointIT’s onboarding of a new customer can take approximately 30-90 days, depending on complexity, number of locations and employees. We have a defined process from assigning your Technology Advisor, receiving a welcome email, auditing and documenting your environment, to training users on how to submit a ticket.
Why is specialized IT support important for property management companies?
Property management companies rely on industry-specific platforms, tenant data, and financial systems. This information should be protected with enterprise-grade security to secure the tenant and financial information. Specialized IT providers understand these tools, reduce downtime, ensure compliance, and improve operational efficiency compared to general IT support.
How can property management companies protect tenant and owner data?
They should implement multi-factor authentication, endpoint protection, encrypted backups, secure cloud systems, and regular security audits. Employee training is also critical to prevent phishing and social engineering attacks, which is common in the real estate and property management industry.
Are property management companies required to meet compliance standards?
Yes. Depending on location and operations, they may need to comply with data privacy laws (like state-level regulations), financial data protection, and lease/tenant record security requirements. To remain compliant, it’s essential to partner with the right IT service provider that can provide the layered security tools and technical depth to support your company.
Is outsourcing IT better than hiring in-house for real estate and property management firms?
For most small to mid-sized firms, outsourcing provides broader expertise, 24/7 monitoring, and predictable costs at a lower total expense than maintaining a full in-house team. For larger firms, a co-managed approach can provide additional depth and expertise at a predictable and affordable balance.
