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Dropbox Software Glitch: Lost Files May be Restored, What About Lost Confidence?

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Mr. Murphy (of Murphy’s Law fame) has a way of seeing to it that data is lost when you need it most, and he is apparently undeterred by the Cloud Computing Revolution.

Still reeling from the iCloud breach, the Cloud Computing industry faces another PR hit – lost files due to a software glitch in the popular Dropbox application. The glitch is the latest in a series of incidents involving Dropbox, including an August 2012 security breach in which customer email addresses were stolen from Dropbox employee’s accounts, and recent concerns about Dropbox’s approach to addressing security vulnerabilities and notification of breaches.

Kudos to Dropbox for their response to this latest incident: a prompt mea culpa, a succinct explanation of the problem and who is affected, a quick software patch, and a free upgrade to the Dropbox Pro product. According to a company post on Hacker News, the file loss occurs if you use the Selective Sync features and the application is shut down or restarted when a selective sync is in progress. Dropbox has patched the desktop client, retired older versions of the Dropbox client, and ensured that users have the patched version. Affected users may receive a free one year subscription to the Dropbox Pro product which offers basic collaboration features and 1 TB of storage (normal pricing is $9.99 a month or $99 a year).

Some users report years of lost data. One case in particular has gone viral; that of Jan Čurn, co-founder and CTO at photography software platform VirtualRig Studio. Čurn has used Dropbox since 2009 and reports losing 8,343 files stored over that five year period. While the whereabouts of Čurn’s files have yet to be determined, Dropbox has been able to restore some user files, contacted affected users, and provided listings of restored files. It remains to be seen how much data can be restored.

It is important to note that the software bug is not related to security or malicious hacking, and that the bug affected personal users and not business users. Cloud storage products for Business Use require flexible user and file permissions setup, state of the art encryption standards, history logging, and remote administrative features. An example is the Secure.Share product from ComputerSupport.com. Aimed at small to medium sized business, it offers military grade, 448-Bit Blowfish encryption. Data is encrypted both in transit and at rest using SSL, and two factor authentication can be utilized. Accounts are managed from a single dashboard, and versioning and update notification features similar to Microsoft SharePoint are available for document collaboration. Additional security and administrative features include File History Sharing and remote data wiping.

Unfortunately for the affected Dropbox users, many used Dropbox as their sole document repository. The takeaway (painfully learned by the affected Dropbox users) is that personal cloud storage is not a substitute for regular backups.  You’ve heard it before (and like me, have ignored it and paid the price) – regularly back up critical data and ensure it is two separate locations. This was true in the era of 5 ¼” inch Floppy Disks and is true today.

About Apple’s new iCloud service, and its impact on business

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Cloud services have been a hot topic in recent years – companies are moving further and further into the cloud, while consumers seem a bit slower to adopt.

Apple’s new iCloud services is poised to bring consumers (and small business owners) radically forward with a highly integrated cloud offering designed to keep all of your technology in sync at all times.

What iCloud does:

In the past, if you had a laptop, desktop, smart phone and a tablet computer, they all had their own data and none shared very well with each other.  Your smart phone might sync with one of your computers, but that leaves the other two computers “in the dark”.  Multimedia like music and pictures are very rarely common across all computers.  In short, it was pretty hard to keep all of your data straight, and very inconvenient to keep everything in line with each other.

iCloud seeks to change that by keeping all devices in sync with one another at all times.

How iCloud works:

For small business owners, iCloud keeps your calendar completely updated across all devices, in real time.  Your emails and business documents are also automatically updated, so you can always be sure that you’re working from completely up-to-date information.

For consumers, your multimedia (like music, books and pictures) are also kept up-to-date across all of your devices.

Advanced iCloud features:

In addition to keeping all of your devices in sync, iCloud also offers special add-ons designed to keep your family and close friends “in the loop” at all times.

One such feature is the “Find My Friends” feature.  “Find My Friends” allows your friends to see where your iPhone is on a map at any time.  This option can be extended to your friends or family for a limited time – say, a day while you’re on the ski hills or in the shopping mall, or for a longer period, in case you’d like your friends to know where they can meet you for drinks!

Another handy feature is the “Find my iPhone, iPad, iPod Touch or Mac”.  This is very much like it sounds – it allows you the ability to see exactly where your device is.  Accidentally left your iPhone somewhere, but not sure exactly where?  Just bring up this iCloud feature on your Mac, and you can see exactly where your iPhone is, on a map, in realtime.

You can even have your iPhone display a message to someone who finds it, so they can return it to you!

In Conclusion:

The iCloud service changes the way that devices interact with each other for the better.  Rather than having many devices that are independent from one another, iCloud makes transitioning between them completely seamless.