The Client
Client was founded in 1947, and headquartered in Tewksbury, Massachusetts, is the top greenhouse and nursery supplier in Northeast and Mid-Atlantic. With over twelve geographic locations and over 175 employees, Client is one of the finest companies in horticultural services and is dedicated to providing the best all-around service to its customers.
The Challenge
The Client underwent drastic attrition in its IT department staff which included a department head that had been managing IT operations for over 20 years. The company’s existing IT department lacked accountability and proper execution to drive down operating costs and was slow to deliver needed solutions for the growing business. Rather than hiring replacements for its lost employees, company owners realized that it was more cost effective to outsource IT operations and wanted a trusted partner who can provide a fresh approach to IT management.
The Solution
Client turned to StratusPointIT to deliver IT outsourcing and help desk support so that it can focus on long-term strategy and business operations. StratusPointIT team engagement model provided Client with dedicated resources that can plan and execute all facets of its IT operations which included project management, infrastructure management, security and applications management, and end-user support. Within the first three months, the StratusPointIT team was able to thoroughly document Client’s entire IT environment, streamlined IT operations with the implementation of 24×7 network/applications monitoring and ITIL help desk system, and reduce operational costs by more than 35%. StratusPointIT in-depth audit process helped Client remove unnecessary IT expenditures that have been overlooked for years and organized the IT budgeting process to provide a more streamlined approach to analyzing IT spend.
The Results
By working with StratusPointIT, Client has been able to successfully offload its entire IT operations to a trusted partner that has allowed the business to regain control over its computing resources and focus on strategic business initiatives. StratusPointIT was able to achieve 35% cost reduction in Client’s IT spend. Client is now able to provide higher service-levels to its employees, business partners and customers, thus increasing operational efficiencies and improving the overall bottom line.
If you are interested in professional it support services in Boston, MA and you need a fast, reliable IT company to help with quality IT services, contact us today!
